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The mission and values
In
the 21st century, in a complex social scenario with a constantly changing
framework, the organization and management of health care institutions
will increasingly consist of a permanent process of adaptation to the
overall and individual needs of the population being served. A veritable
river of innovations will continue flowing over our society at a dizzying
speed; public health care institutions must accept these challenges
or be condemned to disappear.
While
accepting the challenges, we must prepare our response. In order to overcome the
problems imposed by the uncertainty of the future, we must explicitly define our
solution and have a clear, coherent vision of the best way to achieve it. This
can only be done if we recognize the task that has been assigned to us, define
our values, determine what we aspire to (our vision) and establish a strategic
plan.
Our
task and values constitute the basis of action. The role that a health institution
like the Vall d'Hebron University Hospital
has to represent in Catalan
society is based on its task and on values we all must share. This is our reason
for being. From this point of departure we can establish our vision, that is,
what we aspire to be. This institutional mission must be clear to us since without
it we would not be able to design the policies, actions and activities that will
enable us to meet the challenges of tomorrow. However,
all changes must be made within the structure determined by reality. Our present
situation demands budget constraints, improvements in health care quality, adaptation
to demographic changes, modification of health care patterns according to the
emergence of new health problems, innovative treatments, new service modalities,
and the incorporation of increasingly sophisticated medical technology. Large
hospitals, such as Vall d’Hebron, must demonstrate that it is possible to reconcile
the efficient use of resources with scientific and technological innovation and
improvements in health care quality.
What
is Vall d'Hebron University Hospital (our mission)
- Vall
d’Hebron is a health care institution within the Catalan public health care system,
with a social purpose and essential objectives. It contributes to the territorial
articulation of the system from an integral and integrated vision of health care
resources.
Vall
d’Hebron has become one of the foremost health care complexes in Catalonia and
Spain, and is internationally recognized in many fields. Thus, it must be equipped
with an organizational system that guarantees efficient functioning and excellent
service at all times. - In
addition, Vall d’Hebron focuses on differential scientific and technical knowledge,
based on accumulated experience and professional skill. This means that the institution
has to maintain a capacity for change, encourage specialization and employ increasingly
sophisticated technical resources.
The
essential raison d’être for Vall d'Hebron
University Hospital is
to provide assistance to patients and their families. Vall d’Hebron attends to
all the health problems originating in its direct area of influence as well as
those which, because of their complexity or special requirements, are beyond the
capacity of other hospitals. - Regarding
the former point, Vall d'Hebron University
Hospital serves as a
platform that enables research and teaching to fully revert their benefits to
the society.
What
does Vall d'Hebron University Hospital aspire to be (our vision)
- A large
institution dedicated to health, education and research, organized around specialized
health care. Vall d’Hebron should evolve toward a horizontal-type health care
configuration, based on process management and clinical responsibility. The center
should adapt its spectrum of services to current demand by promoting alternatives
to hospitalization, providing greater dimension to the offer and developing new
modalities. Research and teaching activity should also be promoted.
A
complex comprised of several centers, with multiple services and decentralized
financial management, having high-quality hospitalization facilities and establishing
stable relations with other centers in the line of community-oriented services.
A policy should be designed that includes integrated health care, coordination
with primary care centers and collaboration with other hospitals.
- A health care institution
with a powerful external projection, linked to technical skill and excellent services.
To maintain its prominent position and to improve quality, it is necessary to
apply a sustained program of investment in infrastructure and equipment, including
reformation of buildings and acquisition of state of the art instruments.
A
center that actively participates, directly or through stable affiliations or
accords, in the territorial integration of resources (i.e. with primary care institutions
and with other centers and lines of service), in order to become a main articulator
of health care within the community. - A
modern service center with broad organizational flexibility and advanced technology
and management systems that provides services which are competitive in quality
and cost, and satisfactory to the client. To achieve this goal, the center must
count on sufficient funding and should be able to balance the results of its activity.
A
large group of people who work together for others. Thus, development of the professional
and human potential of all its members, based on enhancing the qualities each
one has to offer, constitutes the most solid contribution to the future and the
best guarantee for the citizens served. Our
values
- Expert.
Expertise denotes knowledge and professional practice. Skill should permeate all
aspects - health care, teaching, research, organization, financial management,
etc. - and should culminate in high-quality practice.
- Hospitable.
An institution is hospitable when it provides attentive treatment in a comfortable
setting that is within everyone’s reach.
Vall d'Hebron University Hospital must
be entirely accessible to patients and their family members, and should encourage
sincerity and humanity in its professional teams. Moreover, internal organization
should be completely open.

- Supportive. Vall
d'Hebron University Hospital should
base its obligation on supportive, unified collaboration among its professionals
and on interaction with other institutions and with the citizens it serves.
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